Who we are
These terms describe access to the Croatissimo website and use of its villa search, enquiry and booking functions. For the contractual provider of a particular stay, consult the booking details or contact us before payment.
Information on this website
Villa descriptions, photographs, amenities, capacity, house rules, arrival times and availability relate to the selected property and may change. The price and available dates are recalculated before a reservation is submitted. Information on another villa does not apply to your booking.
Please use accurate guest details and contact us if a material description appears incorrect before payment.
Reservations and property rules
A request or search result alone does not reserve a villa. A reservation follows the payment and confirmation procedure explained in our Terms of Purchase. The confirmed guest count must not exceed the villa’s capacity. Pets, events and additional visitors require permission where specified by the villa.
Arrival and departure times, cleaning arrangements, any refundable damage deposit and use of amenities are property specific and should be checked in the villa details and written booking confirmation. Guests must take reasonable care of the property and report damage promptly.
Changes, cancellations and problems
Send change or cancellation requests in writing to rekka.jesse@gmail.com. Dates, occupancy or a change of villa are subject to availability, any revised price and written confirmation. Cancellation charges and refunds depend on the conditions communicated for the particular villa and booking and on applicable law; the 30% booking payment must not be confused with a separate damage deposit.
If a stay cannot be provided as agreed, contact us promptly so that the provider can investigate and offer a lawful resolution. Nothing here removes mandatory consumer rights.
Website use and contact
Website text, photographs and branding may not be reused commercially without the permission of their rights holders. Do not misuse booking forms, try to access someone else’s reservations or interfere with the service.
Questions and written complaints can be sent to rekka.jesse@gmail.com. We will acknowledge and handle consumer complaints in accordance with applicable Croatian law. The processing of personal information is explained in our Privacy Policy.